apt789 FAQ — Questions Players Often Ask

apt789 sends an instant notification for 3D lottery results. You can check the results by logging into your account or reviewing your game history. With a stable internet connection, results are available in real time, and every game includes a result history feature.

Yes. You can play apt789 directly through a mobile browser. It works smoothly on both Android and iOS, and you can play from anywhere via browser without downloading a separate app. The layout is optimised for phone screens.

2D lottery is a simple game where you pick two numbers in advance and win if they match the numbers drawn. At apt789, you can view the rules and prize odds clearly after logging in. apt789 does not provide personal number prediction tips — players must decide for themselves.

Shan Koe Mee is one of Myanmar's traditional card games, played with a set of 11 cards following defined rules. At apt789, you can play this game in a Live Casino setting. Read and understand the game rules carefully before you play. Always bet within your own budget.

If your deposit doesn't arrive in your account within a few minutes, send a screenshot of your payment receipt to our 24/7 Live Chat team right away. Include the deposit time, amount, and which method you used, such as KBZPay or Wave Money. Our support team will check and process it immediately.

At apt789, you can deposit using KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. All major payment methods used in Myanmar are supported, and every deposit is secured with SSL encryption.

The minimum deposit at apt789 is 10,000 Ks. This applies to all deposit methods, including KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. You can start playing from 10,000 Ks, and the 200% Welcome Bonus can also be claimed with your first deposit.

apt789 does not charge any transaction fees for deposits. However, individual payment services such as KBZPay or Wave Money may apply their own transfer fees, so please check on your end. apt789 itself will never charge a deposit fee.

To deposit via KBZPay, log in to apt789, go to the deposit section, select KBZPay, and transfer the money to the service account number shown. Then upload a screenshot of your transfer receipt. Once confirmed, the amount will be credited to your account. Minimum deposit starts from 10,000 Ks.

No, this is not possible. Under apt789's withdrawal policy, the name on the payment account must match the name on the apt789 player account. This is a strict requirement for financial security and protection, so any withdrawal attempt from a mismatched account may be put on hold.

The minimum withdrawal amount at apt789 is 30,000 Ks. This applies equally to all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. Please make sure your wagering requirement is completed before requesting a withdrawal.

Withdrawals at apt789 are normally processed within 1 hour. Once your KYC verification is complete, funds will arrive in your wallet within 1 hour of the withdrawal request. If it takes longer due to rare network issues, contact our support team right away.

Common reasons a withdrawal may be pending include: incomplete KYC verification, unmet wagering requirements, a mismatch between the player name and payment account name, or the request still being reviewed. If it's taking too long, send your withdrawal reference number to apt789 Live Chat for a check.

Winnings from the 200% Welcome Bonus can only be withdrawn after completing a 10x wagering requirement on the bonus amount. For example — if you deposit 20,000 Ks, you receive a 40,000 Ks bonus, giving you a balance of 60,000 Ks. You'll need to wager 40,000 Ks × 10 = 400,000 Ks before you can withdraw. Once the wagering requirement is met, you can withdraw with a minimum of 30,000 Ks.

Documents will be rejected if images are blurry or dark, if any details are obscured, if the NRC or Passport is expired, or if the name entered doesn't match the name on the document. When re-uploading, please submit clear photos taken in a well-lit area.

In line with financial protection and anti-money-laundering policies, apt789 only allows withdrawals when the player account name matches the payment account holder's name. This policy is also there to protect you as a player, so please only withdraw to a wallet registered in your own name.

KYC verification at apt789 can be completed using a Myanmar NRC (National Registration Card) or Passport. You'll need to upload a clear photo of the original ID showing your photo. Make sure the document hasn't expired and that all name details are clearly visible.

All personal information and documents uploaded to apt789 are stored securely using SSL encryption. In line with our privacy policy, this information is never shared with third parties and is used solely for KYC verification purposes.