apt789 Privacy Policy
Protecting your personal data is our top priority. This policy explains in detail how we collect, use, and protect your data.
This Privacy Policy explains how we handle the personal data of users who use the apt789 platform. By registering an account, playing on apt789, or using our communication services, you are considered to have read and agreed to the terms set out in this policy.
We protect your personal data using SSL encryption technology and will never sell or share it with third parties for commercial gain. This policy applies to the entire apt789 website and all its services.
1 Types of Data We Collect
Personal Information
The following information is collected for account registration and verification—
- Name and date of birth (to verify age 21+)
- Email address
- Phone number
- KBZPay / Wave Money / AYA Pay / CB Pay payment number
- Deposit and withdrawal records
Technical Data
The following information is automatically recorded to maintain platform security and improve service quality—
- IP address and site access logs
- Browser type and version
- Device type
- Cookies and session tokens
- Game history and match results
Communication Data
Messages, complaints, and requests sent to us via customer service Live Chat and email. This information is used to resolve issues and is securely stored to help improve service quality.
Preventive Data
We analyze play time, amounts wagered, and loss rates to promote responsible gambling and prevent problematic betting behavior. This data is used solely for player protection purposes.
2 How Your Information Is Used
The personal information collected is used only for the following purposes—
- Account Management — To create, verify, and maintain your account; to perform age verification for users 21 and above
- Payment Processing — To verify deposits, withdrawals, and transaction history; to prevent unauthorized transactions
- Customer Service — To provide support via 24/7 Live Chat and email
- Security Maintenance — To prevent unauthorized access, fraud, and financial crimes
- Service Improvement — To analyze playing patterns and improve the player experience
- Regulatory Compliance — To maintain responsible gambling and Anti-Money Laundering (AML) systems
We will not use your data for any purpose beyond those stated above.
3 Cookies and Tracking Technologies
Cookies are small data files stored in your browser. apt789 uses the following types of cookies—
Essential Cookies
Cookies that are strictly necessary for the website to function properly. These include login sessions and security checks. These cookies cannot be disabled.
Preference Cookies
These remember your language selection and section preferences, and help you pick up where you left off from your last visit.
Analytics Cookies
These collect anonymized data on how players use the site in order to improve service quality. They can be disabled from your browser settings.
You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause difficulties when accessing and playing on the site.
4 Data Sharing with Third Parties
apt789 will not sell or rent your personal information to third parties. However, there are cases where it may be necessary in the course of providing services—
- Payment Processors — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer operators — solely for deposit/withdrawal verification
- Software Providers — Companies that supply platform servers and security tools — they must comply with our personal data protection agreements
- Legal Requirements — Situations where disclosure is required due to a lawful request from a judicial authority
Other than the cases listed above, your data will not be shared with any third-party advertising companies or data broker organizations.
5 Data Security Measures
Encryption Technology
All data transmissions are protected with SSL (Secure Sockets Layer) encryption to prevent interception. Payment information is encrypted with an additional layer of security.
Server Protection
Data is stored on secure servers with strict access controls. Only staff who need it can access it, and every access is tracked with an audit log.
Account Verification
Two-Factor Authentication (2FA) is supported when logging into your account. Any unauthorized login attempt is blocked immediately and the account owner is notified.
Data Backup
Player data is backed up regularly, with recovery plans in place for data loss and server failures.
6 Data Retention Period
We retain data until its purpose is fulfilled or as required by policy—
- Active account data — for the full duration the account remains open
- Payment records — five years, in line with financial compliance requirements
- Customer support records — three years after the interaction
- Security log data — one year
- After account closure — five years for financial compliance purposes
Data beyond its retention period will be deleted securely.
7 Player Data Rights
As an apt789 player, you have the following rights regarding your personal information—
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request corrections to any personal information that is inaccurate or incomplete.
Right to Erasure
You can request that your data be deleted after the financial compliance retention period has ended.
Right to Object
You can object to your data being used for advertising and profiling purposes.
Right to Data Portability
You can request that your data be provided in a readable format or transferred to another service.
Right to Withdraw Consent
You can withdraw consent for certain data agreements at any time. Withdrawal does not affect actions already taken.
To exercise any of these rights, contact us at [email protected]. We will handle requests from registered players with care.
8 Know Your Customer Verification (KYC) and AML
In line with our Anti-Money Laundering (AML) policy, we are required to verify player identity data—
- Copy of Myanmar national ID card or passport
- Proof of address (utility bill, bank statement)
- Proof of ownership of the payment method used
Data collected for KYC verification will be used for that purpose only.
9 Under-21 Player Protection
apt789 services are for 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that someone under 21 is attempting to open an account, the related data will be deleted immediately and the account will be closed.
10 Policy Update Notice
This Privacy Policy may be revised from time to time. Updates take effect as soon as they are published on the website, and players will be notified via an in-account notice 30 days before any change.
Continuing to use the platform after an update means you accept the revised policy. If you do not agree, contact [email protected] to request account closure.
About What You Should Know on Personal Data Protection
Personal Data Contact Methods
If you have any questions about this policy, you can contact the apt789 customer service team.
You can contact us directly in Myanmar language via the Live Chat button on the website
Matters related to player data protection will be handled by staff who are experienced in the Myanmar language.